Resume

	Joanne Isabelle 133 Edendale Street Springfield, MA 01104 (413) 747-5855 rjisabelle@verizon.net
Objective: A challenging and professional writing position utilizing proficiency in advanced software documentation, web design, report writing and good interpersonal communications skills. ExperienceProfessional : Quality Assurance / Technical Writer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2008-2008 Calloway Golf Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chicopee, MA Johnson Hill Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Springfield, MA • Performed contract work for Johnson Hill Staffing at Calloway Golf Company. • Designed computer programs to facilitate quality assurance tests. • Performed quality assurance tests and analyzed data. • Wrote weekly reports with suggested quality improvements. Technical Writer / Q.A. and R. & D. Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-2007 Clarity Imaging Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Springfield, MA • Organized and administrated Q.A. and R. & D. laboratory, and coordinated test procedures with engineers. • Assisted in testing and research and developmental stages of prototype laser cartridges. • Designed and submitted written documentation of all test procedures and results. • Trained eighteen people using workshops and apprenticeships. Technical Writer / Fiber Optic and Q.A. Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1994-1996 Atlantic Cable Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . Randolph, MA • Installed and troubleshot audio-video equipment, laser transmitters and optical amplifiers. • Interpreted designs, blueprints and equipment manuals. • Advised technical staff on the proper use and maintenance of equipment. • Wrote documentation in compliance with specifications for the Federal Communications Commission (FCC). Technical Writer / Quality Assurance Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1988-1992 Continental Cablevision: W.N.E. District Engineering Office . . . . . . . . . . . . . . . . Springfield, MA • Designed computer programs to facilitate quality assurance tests. • Submitted all necessary forms and reports in compliance with specifications set by the F.C.C. • Created and presented instructive training seminars to technicians throughout the region. • Received high acclaim and an award for outstanding performance as an employee. Education and Training: University of Massachusetts-Amherst, Massachusetts Bachelor of Arts, May 2009, GPA: 3.75 Major: Technical Writing, University Without Walls (UWW) Certification: Professional Writing and Technical Communication (PWTC) Springfield Technical Community College, Springfield, Massachusetts Associate Engineers Degree, May 1988, GPA: 3.87 Major: Laser Electro-Optics Certified Computer Courses and Software Proficiencies: Microsoft Word I, II & III; Access I & II: Excel I & II Adobe RoboHelp; Adobe FrameMaker; HTML; Adobe DreamweaverCS3; Adobe Photoshop CS; Adobe InDesign CS4; Adobe Flash CS3; Microsoft PowerPoint

Quality Assurance / Technical Writer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2008-2008 Calloway Golf Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chicopee, MA Johnson Hill Staffing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Springfield, MA

• Performed contract work for Johnson Hill Staffing at Calloway Golf Company.
• Designed computer programs to facilitate quality assurance tests.
• Performed quality assurance tests and analyzed data.
• Wrote weekly reports with suggested quality improvements.

Technical Writer / Q.A. and R. & D. Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2000-2007 Clarity Imaging Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Springfield, MA

• Organized and administrated Q.A. and R. & D. laboratory, and coordinated test procedures with engineers.
• Assisted in testing and research and developmental stages of prototype laser cartridges.
• Designed and submitted written documentation of all test procedures and results.
• Trained eighteen people using workshops and apprenticeships.

Technical Writer / Fiber Optic and Q.A. Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1994-1996 Atlantic Cable Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . Randolph, MA

• Installed and troubleshot audio-video equipment, laser transmitters and optical amplifiers.
• Interpreted designs, blueprints and equipment manuals.
• Advised technical staff on the proper use and maintenance of equipment.
• Wrote documentation in compliance with specifications for the Federal Communications Commission (FCC).

Technical Writer / Quality Assurance Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1988-1992 Continental Cablevision: W.N.E. District Engineering Office . . . . . . . . . . . . . . . . Springfield, MA

• Designed computer programs to facilitate quality assurance tests.
• Submitted all necessary forms and reports in compliance with specifications set by the F.C.C.
• Created and presented instructive training seminars to technicians throughout the region.
• Received high acclaim and an award for outstanding performance as an employee.

Education and Training:

University of Massachusetts-Amherst, Massachusetts

Bachelor of Arts, May 2009, GPA: 3.75
Major: Technical Writing, University Without Walls (UWW)
Certification: Professional Writing and Technical Communication (PWTC)

Springfield Technical Community College, Springfield, Massachusetts

Associate Engineers Degree, May 1988, GPA: 3.87
Major: Laser Electro-Optics

Certified Computer Courses and Software Proficiencies:

Microsoft Word I, II & III; Access I & II: Excel I & II
Adobe RoboHelp; Adobe FrameMaker; HTML; Adobe DreamweaverCS3; Adobe Photoshop CS; Adobe InDesign CS4; Adobe Flash CS3; Microsoft PowerPoint